At Speridian, we deliver comprehensive Application Management Services (AMS) that go beyond troubleshooting to drive true business value. Our dedicated global teams offer monitoring, maintenance, support, and enhancements of mission-critical application that comply with ITIL best practices and a proven industry standard framework.
Whether you run SaaS Enterprise Platforms like Oracle and Salesforce or your organization has custom-built applications on Microsoft, AWS or Google, we tailor our AMS offerings to optimize performance, increase response times and maintain a secure environment. Our multi-tier support structure addresses day-to-day incidents swiftly to help you focus on growth and innovation.
Application Management Services at a Glance
Our Key Components
- Application Maintenance and Support
- Continuous Improvement & Enhancements
- Application Lifecycle Management
- Quality Assurance & Management
Incident & Problem Management
Effective incident and problem management is crucial for minimizing downtime and ensuring seamless user experiences. By swiftly resolving issues and conducting root cause analysis, organizations can prevent recurring incidents and maintain operational stability. This proactive approach frees up resources to focus on strategic initiatives instead of repeated firefighting.
Key Activities
- Help Desk & Support Services
- Root Cause Analysis (RCA)
- Incident Resolution & SLAs
Continuous Improvement & Enhancements
Modern business applications must adapt to changing market conditions and user needs. Continuous improvement ensures that features, processes, and integrations remain cutting-edge and aligned with organizational goals. By integrating automation, AI, and ongoing enhancements, applications can stay relevant and deliver lasting value.
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Feature Enhancements & Upgrades
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Customization & Configurations
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Automation & AI Integration
Application Lifecycle Management
Managing an application through its entire lifecycle—from initial deployment and updates to eventual migration—keeps services stable and future-ready. With thorough planning, testing, and governance, organizations can reduce disruptions, maintain high user satisfaction, and seamlessly transition to new technologies. This end-to-end oversight aligns application evolution with broader business strategies.
- Release & Deployment Management
- Test Automation & Quality Assurance
- End-of-Life Support & Migration Planning
Quality Assurance & Management
Ensuring the reliability and performance of applications is critical for business success. Quality Assurance integrates comprehensive AI-enabled testing methodologies, which facilitates shifting left to ensure software functionality. By leveraging automation, functional testing, and performance assessments, organizations can mitigate risks, accelerate release cycles, and maintain compliance with industry standards. A proactive QA strategy guarantees seamless user experiences and long-term application stability.
Key Activities:
- Functional Testing
- Test Automation using AI
- Accessibility Testing
- Performance Testing
- Quality Engineering
OUR AMS SERVICE MODELS
Fully Managed Services
Fully Managed Services- Complete end-to-end management of applications.
- Includes monitoring, support, security, enhancements, and lifecycle management.
- Best for companies looking to outsource all application management tasks.
Co-Managed Services
- The AMS provider works alongside the in-house IT team.
- Businesses retain control while leveraging external expertise for specific tasks like performance tuning or compliance management.
- Ideal for companies with existing IT resources but needing additional support.
On-Demand Support
- Businesses access AMS services only when needed.
- Suitable for companies that only require occasional maintenance or troubleshooting.
WHY COMPANIES NEED AMS
Cost Efficiency
Reduces the need for large in-house IT teams. Offers flexible pricing models (fixed, pay-as-you-go, or subscription-based). Lowers operational costs by proactively preventing downtime.
Focus on Core Business Functions
Frees up internal IT teams to focus on innovation and strategic initiatives rather than day-to-day application maintenance. Enables businesses to accelerate digital transformation.
Access to Expertise & Best Practices
Provides access to certified professionals with deep expertise in Oracle, Salesforce, JIRA, AWS, and Microsoft technologies. Leverages industry best practices for security, compliance, and performance optimization.
Scalability & Flexibility
Supports growing business needs without requiring additional internal resources. Easily adapts to new technology trends and business changes.
Enhanced Performance & Reliability
Ensures applications run efficiently with minimal disruption. Proactive issue resolution reduces downtime and business impact.
Improved Security & Compliance
Keeps applications secure with regular patches, vulnerability assessments, and compliance audits. Reduces the risk of data breaches and regulatory fines.
SUPPORTED TECHNOLOGIES BY SPERIDIAN
Oracle Service Cloud Managed Services
Ensure seamless customer interactions and system resilience with our Oracle Service Cloud Application Managed Services. From proactive monitoring and security compliance to intelligent release management, we help optimize, secure, and scale your Oracle environment.
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UiPath Managed Services
Maximize the efficiency of your automation initiatives with our UiPath Application Managed Services. We provide continuous monitoring, bot performance optimization, and governance support to ensure your RPA workflows remain agile, secure, and scalable.
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Salesforce Managed Services
Enhance your Salesforce ecosystem with our Salesforce Application Managed Services. Whether it's system optimization, automation, or seamless integrations, we ensure your CRM operates at peak performance to drive business growth.
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SAP SuccessFactors Managed Services
Enhance your human capital management with our SAP SuccessFactors Managed Services, offering 24/7 support, application maintenance, performance monitoring, and compliance updates to boost employee engagement throughout their lifecycle.
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Atlassian Managed Services
Optimize and maintain your Atlassian tools with our Managed Services, ensuring maximum performance and availability through expert support, customization, and seamless integration.
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Clariti Managed Services
Revolutionize your cloud-based collaboration with our Clariti Managed Services, providing application administration, integration support, upgrade readiness, and quality assurance to elevate team communication and productivity.
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Microsoft Managed Services
As a Microsoft Gold Partner, we offer comprehensive Managed Services, including consulting, licensing, implementation, upgrades, and support, to help organizations leverage the Microsoft cloud platform effectively.
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Google Managed Services
Harness the power of Google Cloud with our Managed Services, delivering robust infrastructure, AI and machine learning deployments, and custom solutions to drive efficiency and growth.
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Amazon Web Services Managed Services
As a certified AWS Consulting Partner, we assist in building, migrating, and supporting your infrastructure and applications, leveraging AWS services to optimize your business operations.
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Speridian Advantage
Expertise in network, database, architecture & systems management
Application Management Services in Action
Insights
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