PRODUCT OVERVIEW
In the world of today’s competitive landscape Warranty and Customer Service responsiveness is a key critical success factor. In many cases companies have lost the ability to meet their client’s service expectations and thus open the door to competition.
Warranty Nexus streamlines these workflows and connects critical parties in the warranty management lifecycle. In doing so, it acts as a centralized hub to process, communicate, inform, and gain intelligence that is crucial in improving product quality and customer experience.
Warranty Nexus provides a single, comprehensive framework to integrate the warranty management lifecycle into a simple, cost effective and user-friendly environment.
Key Benefits
Avoid missing claims
through the automatic notification to service personnel when defective items are under supplier warranty.
Minimize settlement delays
with easy access to part-specific and context-specific claims rules, terms and conditions, claim forms, part-return instructions and pre-printed return shipping labels.
Ensure service orders
are fulfilled by service partners and increase overall collaboration.
Streamline data entry
by quickly and easily creating supplier recovery claims from customer warranty claims, including those fulfilled by third parties.
Achieve faster recovery times
through flexible status tracking that enables fast, clear communication between the service organization and supplier.
Eliminate errors and omissions
that might delay cash settlement by streamlining claim submission, status monitoring, dispute resolution, and part replacements.
Detect fraud
with automated reporting of erroneous claim submissions, supplier issues and quality issues.
Compatible with Core Systems
and seamlessly integrate and gain new functionality with Oracle, Salesforce, SAP, and other core systems.
Process Automation
by including only necessary information in your workflow, reducing redundancies and increasing productivity.
Real-Time Analysis
with the ability to track trends and identify weak links in your process to improve quality and customer service.
Knowledge Base
self-serve by publishing instructional videos, schematics, PDF’s and supportive documentation to save you and your partners valuable time.
Self-Service Portals
empower business partners and customers to self-serve, relieving your company of handling cumbersome tasks.
Our ROI
Streamline Processes
18%
Reduced claim lifecycle
- Reduce phone calls and emails
- Reduce response times
- Actionable reporting
Automate Your Workflows
0
Duplicate Cases
- Eliminate costly escalations
- Eliminate unnecessary service tech “go-backs”
- Eliminated unnecessary service tech reporting
- Empower your limited resources to accomplish more
Increase Profit
20%
Added to your bottom line
- Increase in claims without increasing costs
- Reducing or eliminating shipping costs
- More accurate and complete reporting for audit, finance, marketing, and product support
