Salesforce Community Cloud is a social media platform that allows businesses to create branded digital communities and collaboration environments. Employee communities provide a better way to collaborate and communicate across departments. Any internal or external user can access the CRM database’s critical insights and company data. As a result, these communication channels help increase transparency and ensure that employees have access to information in one place.
Let’s look at how Salesforce Managed Services can work together with Community Cloud to help your business collaborate with agencies, suppliers, vendors, patients, students, alumni, retail locations, job applicants, or any important stakeholder.
Here are Salesforce Community Cloud features you can use:
Table of Contents
Business Integration
Salesforce’s business integration solutions connect everything from sales, service, and marketing to supply chain and product development.
Personalization
A personalized approach to customer and partner relationships will help your business build trust and loyalty.
Customization and Branding
Customize Salesforce Community Cloud to reflect your company’s identity and enhance your online community experience. Create visually stunning, user-friendly environments that serve as an interactive extension of your brand.
Engagement
Collaboration among staff, funders, members, volunteers, and other supporters is critical to achieving mission alignment and accelerating progress.
Mobile optimization
Collaborate from any device, anywhere. Use the mobile app or any mobile browser to access the community. Provide a rich, branded, and device-responsive mobile experience for users.
Community management analytics
The new Lightning dashboard in the Community Management Console provides insight into how customers interact with the community.
What are the benefits of Community Cloud?
Community creation
Salesforce communities can be created within the CRM platform, allowing for a more efficient way of collaborating and sharing insight and information. Salesforce allows you to create multiple communities that serve different purposes and needs for your brand to reach those communities more effectively.
Community experience
Salesforce Community Cloud can be an excellent interactive extension of a brand as it effectively customizes solutions to match a brand for an online community experience. It also provides automatic recommendations based on individual needs, behaviors, and interests, which connect groups, content, and experts to foster deeper community participation.
Accelerate sales channels
Salesforce Community Cloud enables direct communication with partners, resellers, and distributors, increasing sales. It also helps optimize lead and contact sharing, integrations with third-party systems, record sharing, and avoiding channel conflicts. Employees can easily access the information they need when files are synced in a centralized location.
Employee productivity and engagement
Community Cloud includes tools for fostering innovative work and collaborating on ideas. Your employees can easily access and exchange information across departments. Teams can be grouped based on events, campaigns, or projects which helps to improve team communication and productivity.
Get people talking with Salesforce Community Cloud
Salesforce Community Cloud allows businesses to build strong digital communities for communication and collaboration. The social media platform is well-known for providing a one-stop solution for asking questions, reviewing various log cases, locating training materials, managing expense reports, searching the knowledge database, and collaborating with coworkers.
Speridian is a certified Salesforce Consulting Partner guiding global customers who want to accelerate their digital transformation. With our digital and cloud technology expertise, Speridian’s Salesforce Practice has a full spectrum of services including Salesforce Community Cloud to help customers successfully navigate their Salesforce journey.
Get in touch with the team of Speridian to learn more.
