As an Oracle Platinum Partner, we bring deep expertise in managing mission-critical Oracle Service Cloud environments, ensuring that businesses can streamline customer interactions, improve agent efficiency, and maintain regulatory compliance. Whether you need fully managed, co-managed, or on-demand support, our AMS model is designed to provide the flexibility you need to innovate and scale efficiently.
End-to-End Integration Management
Seamless API Connectivity
Ensure reliable integrations with CRMs, ERPs, and third-party applications.
Performance Optimization
Prevent integration failures that impact service delivery.
Data Lifecycle Management (DLM)
Ensure data integrity and compliance throughout its lifecycle.
Security & Compliance
Automated Compliance Audits
Ensure adherence to GDPR, CCPA, and other regulations.
Role-Based Access Control (RBAC)
Prevent unauthorized access and data breaches.
SaaS Release Advisory and Support
Ensuring seamless and efficient SaaS release cycles is crucial for maintaining optimal application performance and user satisfaction
Intelligent Release Management
Automated CI/CD Pipelines
Reduce deployment risks with continuous integration and delivery.
Comprehensive Testing
Functional, regression, and security testing to ensure seamless updates.
Rollback & Contingency Planning
Zero-downtime updates with structured release governance.
AI-Powered Knowledge Management
Knowledge-Centered Service
Enable faster, more consistent resolutions by embedding KCS-driven knowledge capture, validation, and accessibility into your AMS framework
Multi-Language Support
Deliver localized content for a global customer base.
Search-Optimized Content Delivery
Improve customer and agent access to relevant information.
Business Impact
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Enhanced Agent Productivity
Faster case resolution with optimized integrations and workflows.
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Reduced Operational Costs
Lower support and infrastructure costs with automation and proactive management.
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Stronger Data Security & Compliance
Avoid regulatory fines and mitigate security risks.
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Seamless Customer Experience
Ensure 24/7 platform availability and frictionless service interactions.
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Future-Proofed System Performance
Stay ahead of Oracle updates and evolving compliance requirements.
Why Choose Speridian
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21+ Years of Oracle Expertise
Proven success in managing Oracle Service Cloud environments for enterprises.
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Flexible Engagement Models
Fully managed, co-managed, or on-demand AMS support tailored to your needs.
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Global Support
Always-on monitoring and rapid issue resolution.
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Security-First Approach
Comprehensive risk assessments, compliance monitoring, and proactive security controls.
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Cost-Effective Solutions
Minimize unexpected costs through predictive issue resolution and automation.
As businesses expand, ensuring a scalable, secure, and high-performing customer service platform is essential. With Speridian’s Application Management Services (AMS) for Oracle Service Cloud, you gain a trusted partner committed to helping you optimize operations, accelerate innovation, and deliver superior customer experiences.
