Oracle Archives | Speridian Technologies

AI powered Service Request Triaging Using Oracle CX Sales and Service Cloud

by Speridian | Jun 15, 2020 | Webinar

In today’s digital era, every business wants to ensure that customer satisfaction is of foremost importance. Traditional service request triaging process has a lot of manual interventions which leads to operational issues and this can severely affect your customer retention process.

Watch Webinar – Oracle/Speridian Solution in Action: New York State’s Rapid Contact Center Solution for Crisis Response

by Speridian | Apr 20, 2020 | News, Resource

Public Sector agencies are increasingly tasked with rapidly establishing Crisis Hotlines, Support Centers, and Self-Service Knowledge Channels in response to an emergency or crisis. Most recently, this includes the Health, Social, and Economic impacts stemming from...

New York Department of Tax and Finance selects Speridian to enhance Call Center Functionalities

by Speridian | Nov 19, 2019 | News

Speridian is enhancing the NYDTF’s Contact center using Oracle Service Cloud solution. This call center handles 3 million+ calls for 13 other New York state entities like DOS, DOL, DMV, NYBE etc.

Speridian MEA wins Oracle CX Partner of the year award for Kingdom of Saudi Arabia

by Speridian | Nov 15, 2019 | News

Moment of immense pride and honor being felicitated with the Oracle CX Partner of the year award for Kingdom of Saudi Arabia. This is our second Oracle Excellence award in a row for CX this year.

Oracle Responsys implementation for a Retail and Ecommerce Company in Singapore

by Speridian | Sep 5, 2019 | Case Study

About the ClientOur client is Singapore’s multi – brand Retail and Ecommerce Company that offers eco-friendly lifestyle products to consumers. It has a reputation for bringing a positive impact and real difference to the social and physical communities since the year...

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