In today’s digital era, every business wants to ensure that customer satisfaction is of foremost importance. Traditional service request triaging process has a lot of manual interventions which leads to operational issues and this can severely affect your customer retention process.
Speridian is enhancing the NYDTF’s Contact center using Oracle Service Cloud solution. This call center handles 3 million+ calls for 13 other New York state entities like DOS, DOL, DMV, NYBE etc.
Moment of immense pride and honor being felicitated with the Oracle CX Partner of the year award for Kingdom of Saudi Arabia. This is our second Oracle Excellence award in a row for CX this year.