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Customer Experience
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The Top Features of Salesforce Case Management in 2025
When your customers have issues with a service or product, a swift response by your organization to complaints is expected. Research reveals 70% of customers say they will support an organization that delivers great customer service, so responding quickly to customer...
Salesforce Customer 360: The Complete Guide
80% of customers believe that their brand experience is as important as the products they buy. To create a unified and seamless journey for customers, B2B and B2C companies need to optimize internal and external channels, and Salesforce Customer 360 helps to do just...
How can Customer Experience Advisory Services boost your ROI?
There is a change in business today…while debits and credits and transactional accuracy are important to business success, they are no longer the drivers of best practices.
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