Speridian helps leading Communications Provider in South Asia streamline their sales process using Oracle Cloud

Client

Our client, Multinet Pakistan, is a premier information and communications provider in the South Asia region. Known for their reliability and quality solutions, they service over 120 cities in the area, providing advanced services and portfolio management to leading enterprises. Offering a wide array of products, it can service everything from local connectivity, to long haul, fiber, Virtual Private Networks, Data, and Cloud computing.

Customer Situation

Multinet required that all processes be streamlined, including Sales, Delivery, Billing, and Order generation. They needed a solution capable of supporting the complete Sales Process in all three Business Units and a highly flexible reporting capability.

In addition, due to the operational nature of their business, it was mandatory that the solution be thoroughly reliable, providing functionality such as:

• Opportunity Management
• Product Management
• Quote generation and tracking
• Order generation
• Sales Lifecycle tracking
• Efficiency tracking
• Territory segmentation
• Partner segmentation
• Customer Management

Speridian’s Solution

Speridian reviewed the client’s requirements and suggested adoption of the Oracle ERP Cloud, Oracle Sales Cloud and CPQ Cloud, along with specific customizations.

Key Deliverables:

• Sales Cloud Standard Configuration
• Lead and Opportunity Management
• Account and Contact Management
• Custom field configuration for Lead, Opportunity, Account and Contact
• Data Load of existing Customer and Open Opportunities
• Territory and Geography setup
• Enabling reports/ Dashboard
• Tracking of Activity and Activity Management
• User and Role/Organization Hierarchy creation for Sales modules
• Notifications/ Workflows
• Multi-Currency setup
• Integration with CPQ
• Design the Product Structure (Product Family Hierarchy)
• Commerce layouts and field mapping UI level
• Design Commerce Pricing Logic​
• Part number Pricing configuration
• Design Approval Workflow and Notifications​
• Quotation Generation (PDF)
• OSC to CPQ integration (Opportunity integration from CRM system)

Technologies Used

Oracle ERP Cloud, Oracle Sales Cloud and CPQ Cloud

Business Impact

The business impact was transformative.

• Processes across the board were streamlined and automated
• Product design was optimized
• Efficient workflow processes were put in place
• Reporting capabilities were vastly expanded, including the ability to review real time results
• A consistent Quote Generation process was put in place
• Customer segmentation became vastly more detailed, allowing for micro-targeting
• KPI dashboards provided instant access to performance

Such a complete re-envisioning of their enterprise unleashed the ability to take advantage of new opportunities in an efficient, cost effective way.