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The Challenge: Outdated Systems in a Rapidly Modernizing Industry
The gaming industry is evolving fast, fueled by mobile betting apps, AI-powered casinos, and digital sportsbooks. While these innovations unlock new revenue streams, they also introduce complex licensing and compliance challenges. State agencies are under pressure to modernize their gaming licensing operations, yet many still rely on legacy tools like spreadsheets, paper forms, and disconnected systems.
These outdated methods result in slower processing, reduced transparency, and missed compliance triggers. In today’s high-volume environment, that’s no longer sustainable.
The Stakes Are High and Getting Higher
The volume and velocity of modern gaming demand real-time oversight. Over $10 billion was wagered on slot machines in FY 2021-2022 in Florida (Florida Gaming Control Commission). In Ohio, legalized sports betting reached $17.5 billion in just one year-97.3% of it placed online (Axios, 2024).
Regulators lacking a modern case management system risk losing track of applications, delaying approvals, and creating enforcement gaps. It’s time to streamline, transform, and engage with modern solutions.
The Solution: CaseXellence for Gaming Licensing
CaseXellence is a next-generation case management system for government designed to support fast, compliant, and secure gaming licensing workflows. Its low-code configuration centralizes the entire lifecycle-application intake, background checks, fee payments, document uploads, renewals, and audits-on one secure platform.
Core Capabilities Include:
- Streamlined application & renewal workflows
- Automated compliance and enforcement tracking
- Self-service licensee portals
- Secure document management and audit trails
- Real-time dashboards and alerts
- Seamless integration with ID and tax systems
CaseXellence is more than just a case management platform. It’s part of a broader strategy to equip agencies with end-to-end case management solutions that adapt as regulations and license types evolve.
Designed for the Public Sector
Unlike off-the-shelf tools, CaseXellence is built specifically for public sector case management. Whether managing licenses for gaming, education, skilled trades, or healthcare, its configurable architecture supports secure, scalable operations.
As part of Speridian’s suite of government case management systems, CaseXellence helps agencies not only digitize but also future-proof how they manage regulatory processes. From real-time dashboards to intelligent routing, it delivers measurable speed, accuracy, and user satisfaction gains.
CaseXellence delivers unmatched flexibility, audit readiness, and a licensee-first experience for agencies seeking reliable gov case management.
Final Thoughts:
With CaseXellence, gaming regulators gain the tools to streamline workflows, transform their operations, and engage with stakeholders in real time. The future of gaming licensing is here-make sure your agency is ready!
Read More About Our Government Case Management Platform Modules:
- How Can Local and Municipal Governments Use 311 Solutions to Improve Community Satisfaction and Engagement?
- Key Advantages of a Tailored Approach in Government Workers’ Compensation Systems
- Achieving Seamless Collaboration: Multi-Channel Communication Features in Government Case Management Systems
- AI in Government Case Management: Everything You Need to Know
- Ultimate Guide to Choosing the Right Case Management System for Government
- What are the considerations for selecting the right Licensing and Permitting platform for local and state government?
