Unlock Oracle CX Excellence with Speridian
With 150+ global CX clients and 200+ certified CX consultants, Speridian is your trusted partner in delivering Oracle-powered solutions tailored for marketing, sales, service, and integration. As an Oracle Platinum Partner, we bring unmatched expertise and deep industry knowledge to help you transform customer experiences and drive success.
Our Capabilities
CX Marketing
- Eloqua Marketing Automation
- Unity CDP
- Responsys Campaign Management
CX Service
- B2B Service
- B2C Service
- Field Service
- Intelligent Advisor
- Digital Assistant
- Knowledge
CX Sales
- Sales Planning
- Sales Performance Management
- Configure, Price, Quote (CPQ)
- Partner Relationship Management
- Commerce
Integration
- Application Integration
- API Management
- Data Integrator (ODI)
- Autonomous Database
- Golden Gate
- Process Automation
- Service Oriented Architecture
Product Expertise
CX Service
CX Service
- RightNow Service Cloud
- Fusion Service,
- Field Service
- Intelligent Advisor
CX Sales
CX Sales
- Fusion Sales
- Incentive Compensation Management
- Configure
- Price,
- Quote
CX Marketing
CX Marketing
- Eloqua B2B Marketing Automation
- Responsys B2C Marketing Automation
CX Commerce
CX Commerce
CX Unity
CX Unity
Integration Cloud
Integration Cloud
Transformative Results Across Industries
Telecom & Utilities
Client: North America-Based Energy Company
Significant Outcomes:Speridian delivered a comprehensive asset-based servicing solution, seamlessly integrating sales, service, field operations, and invoicing. This end-to-end approach streamlined the company’s processes, driving efficiency and enhancing customer satisfaction.
Oracle Solutions Implemented: Field Service, Integration Cloud, Identity Cloud, Order Management
Transportation & Logistics
Client: North America-Based Pre-Owned Vehicle Inspection Company
Game-Changing Gains:
Speridian migrated the client from Click to Oracle Field Service, greatly shrinking their optimization window from over 5 hours to just 5-10 minutes. This allowed dispatchers to schedule and route inspectors with unprecedented speed and precision.
Oracle Solutions Implemented: Oracle B2C Service, Field Service, Integration Cloud
HiTech & Manufacturing
Client: Japanese Imaging Technologies Company
Accelerated Innovation:
Speridian facilitated the migration from an on-premise Click system to Oracle Field Service, while expanding business units and expediting the transition to avoid legacy application disruptions. Our team also simplified complex integrations using Oracle’s Autonomous Database, setting the stage for future growth.
Oracle Solutions Implemented: Field Service, Integration Cloud, Autonomous Database
Retail, CPG, CME
Client: American Multinational Wholesale Corporation
Customer-Centric Transformation:
Speridian implemented a CX platform that elevated customer service, built member loyalty, and boosted retention rates. By integrating Oracle Content Management and Knowledge Advanced, we accelerated the modernization of content experiences, driving engagement and satisfaction.
Oracle Solutions Implemented: Service Cloud, Policy Automation, Knowledge Advanced, Content Management
Financial Services
Client: Indian Multinational Conglomerate
Operational Excellence:
Speridian addressed scalability concerns within the client’s global operating model, reducing operational costs while enhancing customer experience. Our Oracle-driven solutions laid the foundation for more efficient and scalable operations.
Oracle Solutions Implemented: Oracle Fusion Sales, Oracle Policy Automation, Partner Relationship Management, Visual Builder, Oracle Integration Cloud
State & Local/Regulated
Client: A US County
Empowering Impact: Speridian implemented an advanced 311 solution, customized to capture complex business rules and workflows across key modules like 311, Roads and Drainage, and Sanitation. With user-friendly interfaces, powerful search, and geolocation integration, this solution enhances service efficiency and usability.
Oracle Solutions Implemented: Oracle CX / Oracle Service Cloud, Data Management & Migration, Analytics
