Speridian engaged with one of the best provider in pest management services to customize their sales, service and operation process to make this more efficient and customer friendly and reduce operational expenses. Some of the features of the solutions are:
- Streamlined, well-defined , standard and effective sales processes
- integration with HR System & company website to capture leads/opportunities
- Paperless Contract and Quotation Management system
- Intuitive and intelligent reporting that assists in sales forecasting
- Automated routing to effectively utilize the field service agents
- Customer experience tracker
- Inventory management system to track all purchases and withdrawals
- Job Scheduling & Rescheduling
- Field Service Management
Table of Contents
Key Challenges:
- No defined sales processes or opportunity tracking.
- Contracts and quotations maintained as hardcopies.
- Field agents were assigned jobs randomly.
- No efficient reporting system.
Benefits:
- Improved sales forecasting and opportunity win ratio
- Improved operational efficiency and higher customer satisfaction.
- Wide range of reports and dashboards to keep track of sales/operations
- Reduced sales leakage
- Pro-active and personalized interaction with prospects
- Visibility of resource workload/performance
- Highly efficient activity routing while meeting customer grievances at the same time
