One of Speridian’s customer is a facility service provider based in Singapore. This customer was looking for a solution that could help them to manage their cleaning services more efficiently. Being an operation heavy business which depends on a lot of field work force, Speridian and Oracle implemented and integrated solution to meet up with the requirements of this customer which helped to automate service booking and tracking of the technicians in action. Speridian’s solution focused on:
- Service excellence
- Optimisation of Field Routing
- Customer Experience automation
- Analytical Reports
- Marketing Campaigns
Table of Contents
Key Challenges:
- Manual processing of service booking, slot assignment, cleaner assignment etc.
- Customer’s queries takes longer time to resolve.
- No centralized system to provide information to agents, supervisors and managers to take quick decisions
- No real–time information on revenue, resource utilization, costs etc.
Benefits:
- Automated and efficient processing of service booking, slot validation and assignment, digital payment, cleaner assignment and task monitoring.
- Real time data for agents to answer customer queries and resolve complaints quickly.
- Advanced analytics reports to take quick decisions
- Features for delivering customer benefits like referrals, promocode, rewards and wallets
