Many organizations recognize the value of implementing robotic process automation (RPA) to move away from manual, repetitive processes, and inefficient workflows. When successfully implemented, RPA can increase employee satisfaction by empowering them with the tools to be productive. Removing tedious tasks from their day allows employees to focus on work that is more engaging and satisfying.

RPA is next-generation software or “bots” to manage high-volume, low-value processes. Automating these processes provides significant benefits to organizations, such as saving time, improving productivity and efficiency, and reducing costs.

How else is RPA transforming how people work?

The purpose of RPA is not to replace people

Employees are burdened by time-consuming processes like data entry, order processing, and scheduling, all while customers are demanding faster service and more human interaction from organizations. Introducing RPA into the work environment has caused some people to fear that automation will replace humans and remove the human touch from customer experience. However, RPA is the exact opposite.

RPA can help employees spend less time on tedious tasks and more time on work that requires strategic thinking, analysis, problem-solving, and collaborating with others.

Three ways RPA will change how people work

1. Employees will have the opportunity to upskill

A survey by UiPath reveals that 86% of survey respondents believe automation enables their employees to focus on creative work. Implementing RPA accelerates the need for employees to upskill and learn how to take advantage of how automation improves productivity. Training can include technical skills, such as programming, design thinking, and data analytics.

2. RPA increases employee engagement

Removing time-consuming, error-prone processes with RPA frees up time for employees to focus on more meaningful work. As a result, employees have increased confidence and motivation to take initiative and be creative about their work. This leads to higher levels of job satisfaction and feelings of loyalty to the organization. 85% of respondents to the UiPath survey previously mentioned believe automation will help them retain employees and attract new talent.

3. Better delivery of customer experiences

RPA improves customer experience by standardizing processes, streamlining the management of customer requests, and removing errors. By automating tedious customer service processes, employees have more time and energy to deliver the kind of experiences customers expect. Using better analytics and customer data, employees can provide personalized customer experiences and the human touch that make customer interactions memorable.

Transforming how people work

In the future, Robotic process automation will not only transform business but how people work. RPA helps organizations remove repetitive processes and inefficient workflows. In addition, RPA empowers employees with tools to be productive, focus on more meaningful and satisfying work, and provide the customer experience in demand. RPA won’t replace people, but with upskilling and training, will help employees grow with an organization.

Speridian has mastered the art of blending bots with rules-based automation. We are a leading UiPath Elite USN Partner. As part of our best-practice RapidROI™ methodology, our RPA Support and Enhancement Managed Services is the perfect combination of all-in Break-fix Helpdesk/Support and additional Solution Enhancement services.