Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic. In chess, a blunder is a critically bad move. It is usually caused by some tactical oversight, whether it be from time trouble, overconfidence, or carelessness.

Much like in Collections, the system should calculate risk rating of the customers based on various parameters such as DPD, Overdue pattern, customer behavior on follow-up, security valuation, CIBIL score etc.

Join us for the panel discussion on “Collections – It’s like chess”, where we have experts from across the industry to share some of the smart collection strategies that banks should adopt to identify red flags and early warning signals and ultimately reduce NPAs and maximize productivity and profits.