Unlock Oracle CX Excellence with Speridian

With 150+ global CX clients and 200+ certified CX consultants, Speridian is your trusted partner in delivering Oracle-powered solutions tailored for marketing, sales, service, and integration. As an Oracle Platinum Partner, we bring unmatched expertise and deep industry knowledge to help you transform customer experiences and drive success.

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Our Capabilities

CX Marketing

Eloqua Marketing Automation
Unity CDP
Responsys Campaign Management

CX Service

B2B Service
B2C Service
Field Service
Intelligent Advisor
Digital Assistant
Knowledge

CX Sales

Sales Planning
Sales Performance Management
Configure, Price, Quote (CPQ)
Partner Relationship Management
Commerce

Integration

Application Integration
API Management
Data Integrator (ODI)
Autonomous Database
Golden Gate
Process Automation
Service Oriented Architecture

Product Expertise

CX Service

RightNow Service Cloud
Fusion Service,
Field Service
Intelligent Advisor

CX Sales

Fusion Sales
Incentive Compensation Management
Configure
Price,
Quote

CX Marketing

Eloqua B2B Marketing Automation
Responsys B2C Marketing Automation

CX Commerce

CX Unity

Integration Cloud

Transformative Results Across Industries

Telecom & Utilities

Client: North America-Based Energy Company

Significant Outcomes:Speridian delivered a comprehensive asset-based servicing solution, seamlessly integrating sales, service, field operations, and invoicing. This end-to-end approach streamlined the company’s processes, driving efficiency and enhancing customer satisfaction.

Oracle Solutions Implemented: Field Service, Integration Cloud, Identity Cloud, Order Management

Transportation & Logistics

Client: North America-Based Pre-Owned Vehicle Inspection Company

Game-Changing Gains:
Speridian migrated the client from Click to Oracle Field Service, greatly shrinking their optimization window from over 5 hours to just 5-10 minutes. This allowed dispatchers to schedule and route inspectors with unprecedented speed and precision.

Oracle Solutions Implemented: Oracle B2C Service, Field Service, Integration Cloud

HiTech & Manufacturing

Client: Japanese Imaging Technologies Company

Accelerated Innovation:
Speridian facilitated the migration from an on-premise Click system to Oracle Field Service, while expanding business units and expediting the transition to avoid legacy application disruptions. Our team also simplified complex integrations using Oracle’s Autonomous Database, setting the stage for future growth.

Oracle Solutions Implemented: Field Service, Integration Cloud, Autonomous Database

Retail, CPG, CME

Client: American Multinational Wholesale Corporation

Customer-Centric Transformation:
Speridian implemented a CX platform that elevated customer service, built member loyalty, and boosted retention rates. By integrating Oracle Content Management and Knowledge Advanced, we accelerated the modernization of content experiences, driving engagement and satisfaction.

Oracle Solutions Implemented: Service Cloud, Policy Automation, Knowledge Advanced, Content Management

Financial Services

Client: Indian Multinational Conglomerate

Operational Excellence:
Speridian addressed scalability concerns within the client’s global operating model, reducing operational costs while enhancing customer experience. Our Oracle-driven solutions laid the foundation for more efficient and scalable operations.

Oracle Solutions Implemented: Oracle Fusion Sales, Oracle Policy Automation, Partner Relationship Management, Visual Builder, Oracle Integration Cloud

State & Local/Regulated

Client: A US County

Empowering Impact: Speridian implemented an advanced 311 solution, customized to capture complex business rules and workflows across key modules like 311, Roads and Drainage, and Sanitation. With user-friendly interfaces, powerful search, and geolocation integration, this solution enhances service efficiency and usability.

Oracle Solutions Implemented: Oracle CX / Oracle Service Cloud, Data Management & Migration, Analytics