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CRM - Industry Verticals
Enhancing the customer experience at every contact point and maximizing the revenue-generating potential of every customer and every interaction are keys to high performance today. That means creating a differentiated experience for customers, whenever and however they interact with our clients. It also requires matching the service levels and capabilities within each channel to our customers' present and potential value.
Tight IT budgets, the demand for rapid deployment, and the need for a quick return on investment are fueling customers' desires for CRM solutions that are tailored for their specific industry.
Speridian offers broad spectrum of technology-based services to customers from different verticals across the industry. Our years of experience and reputation in business consulting have made us the partner of choice for many leaders.
Speridian specializes in providing implementation consulting services to the Healthcare, Insurance, Financial Services and Public Sector industries.
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Healthcare and Insurance: Speridian professionals know the health care industry and are well versed in the complexities and unique regulatory considerations surrounding vast amounts of sensitive data. We specialize in developing solutions for claims management, order management and group policy management. Additionally, our solutions have enabled Member & Claims Customer Service, Claims Processing, Grievance, and Appeals processes.
Operational Systems coupled with Analytics Dashboards enable our clients to efficiently utilize the vast amounts of data that the Healthcare Industry generates and transform that data into actionable information.
Speridian also provides support to client by proactively identifying and fixing the problems before they become big problems
- Speridian’s Key Accelerators
- Speridian’s expertise in Siebel CRM Solutions for Healthcare is hallmarked by our use of key accelerators, particularly for Healthcare selling processes, namely Quote-to-Card. Our skill and experience in utilizing Siebel to support the Quote-to-Install (Quote Life Cycle) process is unparalleled, in addition to the following processes:
- Account & Content Management
- Territory Management
- Campaign Management
- Lead & Opportunity Management
- Customer Profile Management
- Assignments & Changes
- Policy Platform
- Enrollment
- Eligibility Rules
- Renewal Notification
- Product Administration
- Audits/Underwriting
- Reporting
- Financial Service: Speridian provides solutions and services to several Banking & Financial institutions as, H&R block, Pay Lynxs, AHMSI and TaxCube India to automate their retail banking, mortgage and taxation needs. Speridian solutions substantially improve and streamline customer service while helping to reduce cost.
- Public Sector:Speridian Consultants have developed Global Expertise in developing and implementing Case Management Systems for Justice and Public Safety organizations, streamlining the flow of information within Criminal and Civil Courts, Police Investigations, Evidence Handling, Attestation Processing and associated tasks. Speridian has also effectively implemented Siebel in Multilingual environments within the Middle East.
